Embedded Files
Customer Support Ticket Tracker
Customer Support Ticket Tracker
Customer Support Ticket Tracker
This Excel-based tracker was built to help organize incoming support requests, monitor follow-up dates, flag duplicate tickets, and give teams a quick view of open, pending, and completed issues.
The sample uses fake customer data and demonstrates practical workflow features including filters, dropdowns, priority levels, conditional formatting, duplicate detection, and summary counts.
• Filterable support ticket table • Duplicate ticket detection
• Status and priority dropdowns • Open, pending, and completed count summary
• Follow-up date tracking • Clean mock-data layout for portfolio review
• Overdue follow-up alerts
Problem:
Customer support requests can become difficult to manage when tickets are tracked manually through email, chat notes, or disconnected spreadsheets.
Solution:
I created a structured support tracker with dropdown status fields, priority levels, follow-up dates, duplicate ticket checks, and quick summary counts to help teams manage tickets more consistently.
Business Value:
This tracker helps reduce missed follow-ups, improves visibility into open and pending requests, and creates a simple system for managing customer support activity.
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